FAQ
- Where are your products made?
All our qipao and Chinese-style garments are designed and produced by Hong Kong Xianxian Trading Co., Limited. Production takes place in our workshops in China and Hong Kong, ensuring high craftsmanship and attention to detail.
- What sizes do you offer?
We offer a range of standard sizes (XS–XXL). For tailored or custom sizes, you can leave your measurements in the order notes or email us at [email protected].
- How long does shipping take?
Orders are usually processed within 2–4 business days after payment.
Typical delivery times:
Asia: 5–10 business days
Europe: 7–15 business days
North America: 10–20 business days
You’ll receive a tracking number once your order ships.
- Do you ship internationally?
Yes, we ship worldwide from Hong Kong and mainland China. Shipping fees are automatically calculated at checkout based on your destination.
- How can I pay for my order?
We accept:
Credit/Debit Cards (Visa, MasterCard, American Express)
Wise bank transfers
PayPal
All payments are processed securely using SSL encryption.
- Can I return or exchange my order?
Yes. We accept returns within 14 days of delivery, provided that: The item is unused and in its original condition. Custom-made or personalized qipao cannot be returned. Please review our Refund & Cancellation Policy for full details.
- How can I contact you?
You can reach our customer service team at: [email protected] We usually respond within 1–2 business days.
- Do you offer wholesale or bulk orders?
Yes. For retail partnerships or large quantity orders, please contact [email protected] for a quotation.
- Can I request a custom design?
Absolutely! We specialize in custom qipao. Send us your design idea or inspiration photo, and our design team will confirm the fabric, pricing, and production time.
- What currency do you charge in?
All prices are shown in USD by default.
You may also view equivalent prices in HKD or other currencies using our currency selector at checkout.